Organizations have had to embrace business and technology transformation fast with right-time experience innovations.
Microsoft has seen success with business apps like Dynamics 365 and Power Platform because they work to break down data silos.
Right-time experiences (RTE) are products, services, and apps that provide the right information to the right person at the right time on their chosen device—connecting information across a company as well as to third-party sources.
“Customer Insights allows you to build a data-driven understanding of your customer, to predict their needs, to understand the opportunity, to deliver experiences that are very tailored, an experience of one, right down to the customer”
Said James Phillips, the President of Microsoft’s Business Applications Group
Firstly, technology vendors are building more comprehensive solutions to support digital transformation.
Secondly, advances in cloud technology and the availability of pre-trained AI models within applications, such as Dynamics365, make it easier to deliver on the vision of right-time experiences.
Thirdly, and most importantly, shifts in the business market have made every company up its digital game to provide new experiences.
Read more to learn about the Microsoft business apps and right-time experience innovations that fuel their success.
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