SERVICES

Commitment – Quality – Effectiveness

We at Fênix value the delivery of resources that will transform
your company’s routine.

  • Microsoft Dynamics 365 Business Central, for Small and Medium Businesses;
  • Verticals integrated with MS Dynamics NAV and Microsoft Dynamics 365 Business Central
      • Shipping Control Management ;
     
  • Microsoft Dynamics 365 Sales, Customer Service, Marketing (CRM), Field Service, Project Operations, for Small, Medium and Large Companies;
  • Microsoft Power Platform, for Small, Medium and Large Businesses;
    • Power BI;
    • Power Automate;
    • Power Apps;
  • Verticals integrated with MS Dynamics NAV and Microsoft Dynamics 365 Business Central
    • Shipping Control Management ;
    • Equipment Maintenance Management – ​​The Asset Guardian (TAG);
We have a team of Microsoft certified developers who work with customizations in the Solutions:
  • Microsoft Dynamics 365 Business Central;
  • Microsoft Dynamics 365 Sales, Customer Service, Marketing (CRM), Field Service;
  • Power Platform.
We provide greater flexibility and adequacy of applications in your company processes, seeking to generate an indispensable excellence and quality for any business that wants to grow and prosper!

With the partnership of Fênix Sistemas e Consultoria with Microsoft, we obtain the certificate to provide training in Microsoft Dynamics and Power Platform products (Power BI, Power Automate, Power Apps)

Training in Microsoft Dynamics Modules and Power Platform can be held both at the customer’s premises or at Fênix’s premises, bringing the power of choice and convenience to the contractor, as well as having a customized format for each Project, with exclusive training plans for each customer.

All training is given by our qualified and certified Microsoft professionals.

We at Fênix Sistemas e Consultoria have a team of support analysts certified by Microsoft. We offer support and maintenance of Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, Microsoft Dynamics 365 Sales, Customer Service, Marketing – CRM, Field Service, Project Operations, Power BI and through this the customer will be entitled to:
  • Hot Line Support, with service SLAs defined according to the selected contract;
  • Legal and Tax Updates;
  • Global updates from Microsoft and Brazilian localization.

Microsoft Azure is a flexible cloud platform with a mission to help you grow efficiently, quickly and flexibly!

With Microsoft Azure, you can migrate your entire physical area and IT services to the cloud, so you can reduce time and costs by quickly deploying Microsoft Azure cloud infrastructures and services .

Payment is made according to use, so you have the power to control your expenses according to your needs and demands.

One of its biggest benefits is the agility, the provisioning time is 200 to 300 times faster than an on-premises infrastructure.

Azure is ideal when you need to:

  • Get applications running quickly
  • Scale instantly
  • Pay only for what you use/li>
  • Use security at the corporate level

Achieve 53% total cost ownership (TCO) savings on applications running Azure versus on-premises infrastructure.

Hosting Microsoft Dynamics 365 Business Central and Dynamics 365 in the Microsoft Azure Cloud ensures 24/7 access.

It supports around-the-clock support for over 1 billion customers, 20 million businesses and over 90 markets worldwide, ensuring quality and speed.

The Microsoft Azure Cloud Computing service includes the following services and Service Level Agreement (SLA):

  • Manage, patch and update Microsoft Windows Server and Microsoft SQL Server licenses;
  • Manage the entire environment (hardware, software, etc.) of MS Dynamics NAV, MS Dynamics 365 in order to keep it up and running;
  • Service Level Agreement (SLA) of 99.95% in activity;
  • Microsoft SQL Server Backup and Optimization;
  • Open and resolve incidents with Microsoft Azure Support..

Based on MS Dynamics platform and hosted on Microsoft Azure cloud, Fênix – through partner companies, offers process outsourcing services for your company.

Why use a BPO?

We need to understand some characteristics of the BPO service, let’s use your Company’s Accounting as an example:

It’s very technical and specific;

It is not usually the core business of companies;

It’s not a key business process;

There are several competent and specialized companies in this area of ​​activity.

We can list several benefits of BPO for businesses:

1- Cost reduction;
2- Focus on results;
3- More time to dedicate to the business strategy;
4- Use of the best practices of the latest generation process and technology.

If several company processes are in the BPO model, your employees won’t have to take care of them. Thus, they will have more time to dedicate to other projects and be allocated more easily to help in different areas of the business.

The performance of our partners stands out in:

– Accounting Outsourcing;
– Consultancy in the structuring and reorganization of administrative and systems areas;
– Administrative Outsourcing.

In the Project implementations, Fênix Sistemas e Consultoria works with Microsoft Dynamics Sure Step, which is a complete customer lifecycle methodology for all Microsoft Dynamics solutions, providing the Microsoft ecosystem with global sales through delivery guidance, from alignment with project management discipline and best practices conducted in the field.

Sure Step is designed to enable the solution provider to better serve their customers, helping to reduce the total cost of acquiring Microsoft Dynamics.

Our functional consultants have:

  • IT skills;
  • Business degree with in-depth knowledge of design and process improvement;
  • Microsoft Certifications.

Our project managers are PMP certified.

With this skill set, they are suitable for all types of projects and industries.