Microsoft Dynamics 365
for Field Service

Dynamics 365 for
Field Service

With Field Service you will solve problems in the services before they even happen!

Reduce operational costs and deliver positive local experiences, so you can improve your service experience
with proactive troubleshooting capabilities! This way technicians are
only dispatched when needed.

The application combines workflow automation, scheduling algorithms and mobility to prepare remote workers for success when they are on site with customers to correct problems.

Make the most of technologies!
Artificial intelligence, IoT and blended reality, designed to
accurately inform and guide technicians during
service-related interactions.

The Field Service application enables you to:

• Improve first visit fix rate;
• Complete more service calls per technician per week;
• Manage and track work and leverage supplemental or cross-sell opportunities;
• Reduce travel time, mileage, and vehicle wear and tear;
• Organize and track customer troubleshooting;
• Communicate exact arrival time to customers ;
• Provide an accurate account and equipment history for the field technician;
• Keep customers updated on the status of their service call and when the problem is resolved;
• Schedule on-site visits when it is convenient for the customer;
• Prevent equipment downtime through preventive maintenance.

Field Service features include:

• Work orders
• Dispatch and scheduling tools
• Communication tools
• An easy-to-use mobile application
• Asset management capabilities
• Preventive maintenance
• Inventory, purchase and return capabilities
• Collection capabilities
• Time tracking
• Analysis for reporting on key performance indicators.

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